TYS Recruitment

complaints procedure

At TYS Recruitment, we handle all complaints with utmost care and attention.

For complaints related to a breach of a seafarer’s contract while onboard a vessel, we encourage the crew member to utilize the onboard complaints procedure. Additionally, candidates can reach out to the following competent authorities at any point:

  • The Management Company of the vessel
  • The Designated Person Ashore (DPA) or individual responsible for crew welfare
  • The Maritime and Coastguard Agency (MCA) at mlc@mcga.gov.uk
  • The Competent Authority of the respective Flag State
  • Their respective Seafarers Union

In cases where the complaint pertains to the actions of TYS Recruitment and its staff, we adhere to the following protocol:

  • Initially, the recruitment agent associated with the complaint is contacted for a prompt resolution.
  • If the complaint remains unresolved, it is escalated to the management team at TYS Recruitment.
  • Should the seafarer find the resolution unsatisfactory, they have the option to refer the matter to a Competent Authority.

All complaints and the subsequent decisions are diligently recorded using the Complaints Reporting Form. Our aim is to address and resolve complaints within a timeframe of 14 days.

Complaints Form Download

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